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Microsoft 365 Support
Microsoft 365 Support for SMEs
Comprehensive IT Support for Microsoft 365
Our certified Microsoft 365 support team ensures smooth operation within your Microsoft 365 environment, specializing in day-to-day IT support services tailored to the needs of small and medium-sized enterprises (SMEs). Depending on the size of your organization, we work closely with your internal IT department and staff. Our Microsoft experts approach every task as if they were members of your own team.
Our expertise in Microsoft 365 support for SMEs
Our expertise in Microsoft 365 support for SMEs is combined and customised as an individual concept for your SME. This means you receive exactly the service you need to optimise your business processes and only pay for the service you order.
Support for Exchange online, SharePoint Online, OneDrive and Teams
Microsoft Intune support for the management of Windows 10, Android, iOS, iPadOS and macOS
Support for Azure AD, Azure AD Connect and Azure AD Domain Services
Support for Conditional Access, Multifactor Authentication (MFA), User-Self-Service-Portal und Microsoft Defender (Identity, Endpoint, O365, Cloud App Security)
Support for Enterprise AppStore, Azure Application Proxy and My Applications
How do we provide support services?
We provide support to ensure flawless performance across your workstations with Microsoft 365. For many SMEs, Microsoft’s cloud solution is the backbone of a secure, flexible, and modern digital workplace, enhancing employee productivity, collaboration, communication, and access to information.
Our customizable support services for Microsoft 365 components are designed to help SMEs maximize the platform's potential for themselves and their teams.
Overview of support services for your employees
Here you can find an overview of the support services we can provide for your employees. We not only support you and your employees in the event of a fault, but also provide proactive advice.
- Support in German or English via telephone, e-mail and web portal for both software and hardware
- Resolution of issues involving Active Directory, file services, printer services, email services, database services, data recovery, and more
- Remote support and on-site support if required
- Elimination of faults that have occurred on the system and on the logical connections to the end devices
- Incident reporting
- Creation, coordination and monitoring of manufacturer tickets
- Ticket status & alert monitoring via web portal
- Regularly recurring review appointments to coordinate and check requirements as well as quality assurance
How quickly will you receive a response to a support enquiry?
How quickly you receive a response from our support service depends on the severity of the incident.
- Critical Severity – At least one service is inaccessible or unusable
Availability: 24/7 | Response Time: 1 hour - High Severity – Service is operational but with limitations
Availability: Business hours | Response Time: Next day (Premium option: 2 hours). - Medium Severity – A single user experiences intermittent issues with an available workaround. | Availability: Business hours | Response Time: As soon as possible (Premium option: 4 hours)
YOUR BENEFITS FOR YOUR MICROSOFT 365 SUPPORT
- Individual support according to your requirements and customisable SLAs (Service Level Agreements)
- Increased system availability thanks to fast response and processing times that can be adjusted at any time
- Support from certified Microsoft experts with project experience (Microsoft partners)
- Increase your internal efficiency by transferring expertise from our team to your employees
- Flexible contract terms (can be cancelled monthly) and customisable support services
- No investment costs - but fixed monthly amounts scaled according to users and devices
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