IT Operations

Always monitoring your infrastructure, whether locally or in the cloud, is one of the most important tasks in IT operations. The infrastructure consists of computing and networking hardware, software applications, and cloud resources. Their management includes monitoring applications deployed in the cloud, as well as network security, facility management, and hybrid cloud environments.

Our team documents solution dependencies and hardware setups, implementing new configurations to maintain optimal IT service performance.

Running solutions involves performing data backups, configuring servers, and restoring systems after an outage or update. The goal is to optimize the performance of these systems and allocate the necessary resources to ensure the most efficient service delivery.

Die IT-Infrastrukturen entwickelt sich ständig weiter. Hierbei gewährleistet unser Team, dass diese Weiterentwicklung von Innovation geleitet wird und einem Prozess folgt, der Ihre Geschäftsprioritäten unterstützt.

Die Weiterentwicklung der Infrastruktur umfasst die Ermittlung von Möglichkeiten zur Vorhersage und Prävention von Problemen oder Fehlern, zur Erkennung von Auswirkungen, zur Anwendung von Software Patches sowie für Hardware- und Software-Updates.

Our teams plan, practice, and simulate disaster recovery to protect your business in the event of an emergency and prevent long downtimes.

Emergency management involves planning and running simulations of random emergencies and other issues, as well as creating detailed recovery and response plans.

Our IT administrators monitor not only the security of your company but also the performance of your IT operations.

When our IT administrators oversee IT operations, they develop metrics to evaluate the performance of key services and processes, conduct infrastructure audits, manage software licenses, and manage when to trigger alerts.

In addition to the services listed above, our teams can also protect your IT operations from potential issues.

Advanced IT operations solutions that include predictive AIOps (predictive IT operations with AI) can capture relevant data and turn it into meaningful insights. In this way, they enable the easy identification of existing problems as well as the early detection of potential problems. The result is a system that compensates for IT weaknesses and prevents future problems, service degradation and outages.

The cost of an incident can be very large. By managing capacity, eliminating the root causes of problems and responding to change, our IT operations teams ensure that IT services such as software & hardware, networks and security systems run without interruption and that your employees can continue to work while protecting your business from costly incidents.

Our IT administrators create escalation paths for you, accelerate root cause analysis, and capture actions to minimize the impact of a breach. We can also ensure that your security protocols are at least met or even exceeded if necessary.

Our teams work according to sophisticated capacity management, so that fewer tasks to be done or problems to be solved can be handled simultaneously in IT operations, so they are completed faster.

As the IT infrastructure of on-premise solutions, legacy applications, cloud providers, DevOps and numerous tools becomes more complex, the pressure on IT is increasing.

We ensure that this complexity is reduced in your IT infrastructure to increase IT productivity to the maximum.

Our IT administrators avoid having to do the same task twice. Through automation in IT operations, we enable you to work efficiently, guarantee reproducibility and reduce the error rate.

Compliance and the necessary documentation can be time-consuming, but it is mandatory. You will receive documentation from us, e.g. about the process for setting up new laptops for employees. To ensure that nothing is overlooked, we use IT service management tools.

As an ISO 9001 and ISO 27001 certified partner, we maintain rigorous standards of quality and security, continuously improving our processes to support your IT infrastructure.